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Notably, sports bettors prioritised fast and clear information that was delivered without the interventions being disruptive. Casino players wanted accessible explanations and real-time support during play.
Land-based customers often lacked even basic pre-play information, and instead desired subtle, proactive support from staff.
Participants outlined several improvements. Of note were clear and simple financial disclosures, including real-time loss displays and transparent explanations of promotional wagering conditions.
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This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.
The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.
Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators.
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Pragmatic Play, a leading game content provider to the gaming industry, has confirmed a partnership with CDP Gaming Technologies to take multiple verticals live with the leading South African brand, Yesplay.
The supplier has entered into a partnership distribution agreement with CDP Gaming Technologies (Holders of Manufacturers License in South Africa), a B2B partnership that will allow CDP to resell Pragmatic Play products in South Africa. The supplier will make its market debut by initially providing its Live Casino offering throughout the nation, with Slots and Virtual Sports to be provided in the near future.
Evoplay Entertainment now powers SlotCube’s social casino portfolio
